Got Questions?
Everything you need to know about Lumina. Can't find what you're looking for? Contact our support team.
How is Lumina different from generic AI writers like ChatGPT?
Lumina uses a company-first RAG (Retrieval Augmented Generation) approach. Instead of generating generic content, we use YOUR documents - case studies, proposals, presentations - as the primary source (80%), combined with competitor-proven patterns (20%). This means every post sounds authentically like you, not like a robot.
Is Lumina safe to use with LinkedIn?
Yes, absolutely. Lumina does NOT automate any LinkedIn actions. We generate content for you to review, edit, and post yourself. You can optionally use our LinkedIn publishing feature which uses official OAuth integration - we never ask for your password or bypass LinkedIn's terms.
What types of documents can I upload?
Lumina supports PDF, Excel (XLSX), and CSV files. Think case studies, sales decks, proposals, research reports, blog posts, or any document that represents your expertise. The more relevant documents you upload, the better your content reflects your unique knowledge.
How does competitor analysis work?
You provide LinkedIn profile URLs of people whose content style you admire. Lumina analyzes their posting patterns - what hooks work, how they structure posts, what topics resonate - then applies those proven patterns to YOUR content. It's like having a ghostwriter who studied the best.
Can I edit the generated posts before publishing?
Absolutely! We encourage it. Every generated post is a starting point. You can edit, refine, add your personal touches, or regenerate with different parameters. The goal is to save you 80% of the writing time while keeping your authentic voice.
What happens to my data?
Your documents are encrypted and stored securely. We use them only to generate YOUR content - never to train models or share with others. Each user's data is completely isolated (multi-tenant architecture). You can delete your documents at any time.
Do I need a subscription to try Lumina?
No! Our Free tier lets you try Lumina with 3 posts per month and 1 document upload. No credit card required. Upgrade to a paid plan when you need more posts, documents, or competitor scans.
What's included in competitor scans?
Competitor scans analyze LinkedIn profiles to extract posting patterns, engagement trends, content themes, and writing styles. Quick scans analyze 10 posts, Standard scans analyze 20 posts, and Deep scans analyze 50 posts for comprehensive intelligence.
Can I cancel my subscription anytime?
Yes. No contracts, no cancellation fees. You can cancel anytime and continue using Lumina until the end of your billing period. We also offer a 30-day money-back guarantee if you're not satisfied.
Do you offer team or agency plans?
Yes! Our Agency plan ($249/mo) includes unlimited posts, documents, and scans, plus white-label options and dedicated support. For custom enterprise needs, contact us at support@uselumina.ai.